Introduction
If you no longer want to continue studying at Zenfrae Uni, you can request a course withdrawal through your student portal or by contacting Student Support. This article explains what to include in your request, what may happen next, and what to consider before you withdraw.
How to request a withdrawal
You can usually submit a withdrawal request in one of the following ways:
Log in to your student portal and look for the course withdrawal or student support request option.
If available, complete the withdrawal form and submit it online.
If you cannot access the portal, contact Student Support directly and ask to withdraw from your course.
Include your full name, student ID, and course name so we can locate your record and process your request.
What happens after you submit your request
Once we receive your request, we’ll review it and confirm the next steps. Depending on your course and study status, we may need additional forms or approvals before the withdrawal can be completed.
We’ll also explain any impact on:
Fees or outstanding payments
Refund eligibility
Assessments in progress or not yet submitted
Access to learning materials and online resources
Before you withdraw
If you are unsure whether to withdraw or pause your studies, contact Student Support first. We can help you understand your options and choose the path that best fits your circumstances.
Things to consider
Your current assessment deadlines
Any fees or refunds that may apply
Whether a pause or deferment is available
How withdrawal may affect your access to course content and support services
Contact Student Support
If you need help with your withdrawal request or want to discuss your options, contact Student Support through your usual support channel or student portal. Please include your full name, student ID, and course name in your message.
Additional information
Withdrawal rules, refund outcomes, and approval requirements may vary by course, study mode, and enrolment status. If you need help understanding your situation, we recommend reaching out before submitting your request.